Effective Date: 31 October 2025
Website: www.thekarnani.com
- Introduction
Welcome to thekarnani.com, operated by Potentia Investments Limited (Company No. 12525449), registered in England and Wales and trading as Karnani.
These Terms and Conditions govern your use of our website, communications and related services.
By using this website, submitting an enquiry, or engaging with our services, you agree to these Terms in full.
If you do not agree with any part of these Terms, please stop using the website immediately.
- Use of the Website
This website is designed for individuals / entity seeking information on renting or renting or seeking assistance for managing properties.
You agree to use it lawfully and responsibly and not to:
- Upload or transmit any malicious code or content.
- Attempt to gain unauthorised access to any system or data.
- Submit false, misleading, or fraudulent information.
By submitting details through this site, you consent to be contacted by email, phone, or messaging platforms in relation to your enquiry.
All text, photographs, graphics, and branding belong to Karnani and cannot be copied, reproduced, or reused without our written consent.
- Property Listings and Availability
All property details on this website are for general information only and do not constitute a binding offer or tenancy.
Descriptions, photographs, floorplans, prices, furnishings, and availability are subject to change without notice.
While every effort is made to ensure accuracy, listings are illustrative and may differ slightly from the property’s actual appearance or condition.
Viewings, offers, and bookings are always subject to confirmation and screening procedures.
- Tenancy Applications
When you submit an enquiry or tenancy application, you confirm that all information provided is accurate and complete.
We reserve the right to request identification, references, and verification documents, and to carry out background or credit checks as needed.
Submitting an application or paying a holding deposit does not guarantee acceptance or create a tenancy.
A tenancy becomes legally binding only when a tenancy agreement has been signed by all parties.
- Payments and Fees
All rent, deposits, and applicable fees will be clearly outlined in your tenancy agreement.
Payments must be made according to the timelines and methods specified in your contract.
Karnani will never change its bank details through unofficial channels such as WhatsApp or text. Always verify that payment instructions come from an official @thekarnani.com email address before transferring funds.
Late payments may incur charges as permitted by tenancy law.
- Limitation of Liability
Karnani is not liable for any indirect, incidental, or consequential loss or damage resulting from your use of our website or services.
We are not responsible for errors, downtime, or losses caused by third-party websites, payment gateways, or listing platforms.
We are also not liable for delays, service interruptions, or other issues caused by maintenance, internet failures, staff absences, or events beyond our control (including fire, flood, or regulatory actions).
- Third-Party Links and Platforms
Our website may include links to other websites or third-party property portals (such as SpareRoom, Rightmove, or Zoopla, etc).
We are not responsible for the content, accuracy, or privacy practices of those external platforms. Use them at your own discretion and under their respective terms.
- Data and Privacy
Any personal data collected through our website, enquiry forms, or communication channels is processed in accordance with UK data protection laws, including the UK GDPR.
By using this site, you agree that we may process your information for tenancy, marketing, or compliance purposes.
For details on how your information is handled, please refer to our Privacy Policy.
- Complaints and Dispute Resolution
We aim to resolve all complaints promptly and fairly.
If you have a concern or dispute, please contact support@thekarnani.com and contact@thekarnani.com in the first instance.
If unresolved, you may refer the matter to Property Redress Scheme or any other recognised redress scheme applicable to your tenancy.
- Changes to These Terms
We may update or amend these Terms at any time. Updates will appear on this page with a revised effective date.
It is your responsibility to review this page periodically.
Continued use of the website after updates means you accept the new Terms.
- Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will fall under the exclusive jurisdiction of the English courts.
If any clause within these Terms is found to be invalid, the remaining provisions will remain in full effect.
- Contact Us
For any queries about these Terms or our services, please contact:
Email: support@thekarnani.com
Website: www.thekarnani.com